We want you to be happy with every order. If something is not right, you can return or exchange it within 7 days of delivery. This page explains how it works.
What you can return
You can ask for a return or exchange within 7 days of the date your order was delivered, as long as:
- the item is unused and in the same condition you received it;
- it is in its original box with all accessories, cables, manuals and free gifts that came with it;
- you have your order number or proof of purchase.
Wrong, damaged or faulty items
If you receive the wrong product, or your item arrives damaged or does not work, please contact us within 48 hours of delivery. Share your order number and a few photos or a short video showing the problem. This helps us sort it out quickly.
Once we confirm the issue, we will arrange a replacement or a full refund, including the delivery fee you paid. You will not pay anything to send the item back.
Items we cannot accept
- Items that have been used, damaged after delivery, or show signs of misuse or water damage.
- Items returned without their original packaging, accessories or free gifts.
- Items marked as final sale on the product page.
- Requests made more than 7 days after delivery.
How to start a return
- Contact us through our Contact page with your order number, the item you want to return and the reason.
- Wait for confirmation. We will reply with the next steps and the return address or pickup details. Please do not send items back before we confirm.
- Pack the item securely in its original box with everything that came with it.
- Send it back or hand it to the courier. Keep the tracking number or receipt until your return is complete.
Refunds
When your return reaches us, we inspect it and let you know whether it is approved. Approved refunds are processed within 7 working days after inspection.
- Cash on delivery orders are refunded by bank transfer, JazzCash or Easypaisa. We will ask for your account details.
- Prepaid orders (bank transfer, JazzCash, Easypaisa or card) are refunded to the same method you paid with where possible.
Depending on your bank or wallet provider, it can take a few extra days for the money to show in your account.
Change of mind returns
If you simply changed your mind, you can still return an eligible item within 7 days. In this case, the return delivery cost is paid by you and the original delivery fee is not refunded.
Exchanges
You can exchange an item for a different colour, model or product of equal or higher value, subject to stock. If the new item costs more, you pay the difference. If an exchange is not possible, we will offer a refund instead.
Cancelling an order
You can cancel your order free of charge any time before it is dispatched. Just contact us with your order number. Once an order has been dispatched, it can no longer be cancelled and is treated as a return when it reaches us.
Refusing a cash on delivery parcel at the door without a valid reason may mean we ask for advance payment on future orders.
Need help?
Our team is happy to help with any question about a return, refund or exchange. Send us a message and include your order number so we can find it quickly.